Last updated: May 2025

These Terms and Conditions (“Terms”) govern all purchases of Repair Care products and services (“Products”). By placing an order, you confirm that you have read and agree to these Terms.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These Terms, together with any written order confirmations by Repair Care that your order has been received and accepted, exclusively govern the relationship between you and Repair Care.

These Terms are accessible via our website through this link (the “Website”)  .

Our contract after you have ordered

Orders are not binding until we confirm them in writing via email. Product specifications, prices, and availability may change at any time before acceptance. We strive for accuracy but do not guarantee that colors, models, and specifications are exact representations. You understand that our Products are for professional use only and may not be sold to consumers and/or non-professionals, or through consumer retail channels. 

Prices and payments

Product configurations and prices are subject to change at any time, and we shall always be able to modify price lists, brochures, quotations and other documents.

All prices are exclusive of sales tax. You agree to pay the full amount within 30 days of the invoice date. Failure to pay within this period may result in collection efforts, and you will be responsible for any associated costs, including legal fees. We accept payment by credit cards and ACH payments.

In order to offer a more secure payment process, we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities. For more information, please refer to our privacy policy.

Delivery

All orders are subject to Product availability, and we are entitled to make partial deliveries. The risk of damage and/or loss of Products will pass to you upon shipment of the Products. Delivery times and dates are merely estimates.

We are not liable for any delays or errors in shipment  due to incorrect shipping addresses  provided by you.

Inspection, Acceptance of Products, Returns

Claims or other comments in connection to Products can be made by contacting Repair Care by e-mail to supportus@repair-care.com at the earliest possibility.

Claims in connection to shortages or errors in shipments, or substantive defects in Products in violation of a written specification by Repair Care, as a result of which the Product is not fit for its intended use, at Repair Care’s sole discretion (a “Defect”), must be reported in writing to Repair Care within three (3) business days of receipt of such shipment/Products.

If we confirm a Defect, we will replace the Product or its defective parts at no cost, but you must cover shipping costs unless otherwise agreed. To qualify for a return due to a change of mind, products must be unused, in original packaging, and returned within 14 days of delivery. Custom-made Products are non-returnable. We reserve the right to refuse returns if the Product has been used or altered.

Warranty

Repair Care warrants its Products against Defects in materials and workmanship for one (1) year from the date of delivery to you. During the aforementioned warranty period, we will use our best efforts to repair any Defects as may be found during such period, including replacement of the Product. This excludes Product Defects resulting from misuse, improper storage, normal wear and tear, or third-party repairs.  Defects that could have been brought to light in the previous section “Inspection, Acceptance of Products, Returns”, or out of any other causes that are not attributable to us, shall be for your risk and account.

We do not cover faults or damages arising from faulty, careless, or improper treatment, improper storage, normal wear and tear, unauthorized use or misuse of Products.

EXCEPT AS SET FORTH HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPAIR CARE, ITS LICENSORS, THIRD PARTY SUPPLIERS, AND AFFILIATES HEREBY DISCLAIM ALL WARRANTIES, CONDITIONS, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE PRODUCTS WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTIBILITY, QUALITY, NON-INFRINGEMENT, COMPATIBLITY OR OF FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY REPAIR CARE OR ELSEWHERE WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

Intellectual Property

All intellectual property related to our Products and website is owned by Repair Care. You may not copy, modify, distribute, or use our Products, branding, or trademarks without written permission.

Termination and Suspension of Performance

You cannot terminate the order for convenience. We may cancel or suspend your order if: (1) it violates these Terms; (2) payment is not received timely; (3) fraud is suspected; (4) required by law; or (5) the Product is out of stock. If you believe we have breached our obligations with respect to your order you must notify us in writing. We will not be liable for any damages if we cure the alleged breach with thirty (30) days of receipt of your notification.   If we fail to cure the alleged breach within this time period, you may return the Products and request a refund of such Products, which is the only remedy for the alleged breach.

Force Majeure

We are not liable for delays or failures due to events beyond our control, including natural disasters, government actions, cyber incidents, and supplier failures. We will notify you and take reasonable steps to minimize impact.

Limitation of Liability

IN NO EVENT SHALL REPAIR CARE, ITS AFFILIATES OR ITS LICENSORS BE LIABLE, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER FORM OF LIABILITY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU ORDERED THAT GAVE RISE TO THE CLAIM.

Indemnification

You agree to defend and indemnify Repair Care, its present and future officers, directors, shareholders, employees and agents, and to hold each of them harmless from and against any claim, demands, causes of action, damages, liabilities, costs and expenses, including reasonable attorney’s fees, arising from the use of a Product, including product liability claims or actions, if the Product was sold by you to consumers and/or non-professional parties, or through consumer retail channels.

Personal Data and Privacy

Our privacy policy governs the processing of personal data collected from or about you in connection with your Product purchase and/or your use of our Website, which is hereby incorporated by reference into these Terms and Conditions. We strongly recommend that you review our privacy policy.

Entire Agreement

The order as confirmed  and these Terms and Conditions contain the entire agreement between you and Repair Care regarding your purchase of the Products, and supersedes and replaces any previous communications, representations or agreements, or your additional or inconsistent terms, whether oral or written.

Severability

If any provision of these Terms and Conditions is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and Conditions and will not affect the validity or enforceability of the remaining provisions of these Terms and Conditions.

No Waiver

The failure to exercise, or delay in exercising, a right, power or remedy provided by the order, these Terms and Conditions or by law shall not constitute a waiver of that right, power or remedy. If Repair Care waives a breach of any provision of these Terms and Conditions or the order, this shall not operate as a waiver of a subsequent breach of that provision or as a waiver of a breach of any other provision.

Governing Law and Arbitration

These Terms and Conditions, are governed by and are in accordance with the laws of the State of New York. In the event of any dispute or controversy arising out of or relating to these Terms and Conditions, the order, or the relationship of the parties, the Parties agree that these shall be finally and bindingly resolved under the International Arbitration Rules of the American Arbitration Association in front of a sole arbitrator. The place of arbitration shall be New York, New York. The language of the arbitration shall be English. Any award, verdict or settlement issued under such arbitration may be entered by any Party for order of enforcement by any court of competent jurisdiction. ANY CAUSE OF ACTION AGAINST REPAIR CARE, REGARDLESS OF WHETHER IN CONTRACT, TORT OR OTHERWISE, MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.