Last updated: October 2025

1. Scope and Acceptance

These Terms and Conditions (“Terms”) govern all purchases of Repair Care products and services (“Products”) in the United States.
By placing an order, you confirm that you have read, understood, and agree to these Terms and that you are purchasing for business or professional purposes, not as a consumer.

Additional terms may apply for prize competitions, added-value services, or promotional offers. You will be notified of such terms where relevant.

These Terms, together with any written order confirmations by Repair Care acknowledging receipt and acceptance of your order, exclusively govern the relationship between you and Repair Care.

2. Orders and Contract Formation

Orders are not binding until confirmed in writing (including by email).
Product specifications, prices, and availability may change at any time prior to acceptance.
While we strive for accuracy, we do not guarantee that colors, models, or specifications are exact representations.
Our Products are for professional use only and may not be sold to consumers or non-professionals, or through consumer retail channels.

3. Prices and Payments

3.1 All prices are exclusive of sales tax.
3.2 Prices and configurations are subject to change without notice until an order is confirmed.
3.3 You agree to pay the full amount within 30 days of the invoice date unless otherwise agreed in writing.
3.4 Late payments may accrue interest at 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower.
3.5 You will be responsible for all collection costs, including reasonable attorney’s fees, incurred in recovering overdue amounts.
3.6 Payments may be made by credit card or ACH transfer..
3.7 To ensure payment security, we may verify identity details through accredited partners; please refer to our Privacy Policy for details.

4. Delivery

4.1 All orders are subject to Product availability. We may make partial deliveries.
4.2 Title and risk of loss pass to you when the Products are handed over to the first carrier at our shipping point.
4.3 Delivery times are estimates only; we are not liable for delays or errors in shipment due to incorrect shipping addresses provided by you.

5. Inspection, Acceptance, and Returns

5.1 Claims regarding shortages, shipment errors, or substantive defects that render Products unfit for their intended use (“Defects”) must be reported in writing within three (3) business days of receipt.
5.2 If a Defect is confirmed, we will, at our discretion, replace the Product or its defective parts at no cost. Shipping costs for returns are your responsibility unless otherwise agreed.
5.3 Products returned due to a change of mind must be unused, in original packaging, and returned within 14 days of delivery. Custom-made Products are non-returnable.
5.4 We reserve the right to refuse returns for Products that have been used, altered, or damaged.

6. Warranty

6.1 Repair Care warrants its Products against Defects in materials and workmanship for one (1) year from delivery.
6.2 During this period, we will use our best efforts to repair or replace defective Products.
6.3 This warranty excludes Defects caused by misuse, improper storage, normal wear and tear, or third-party repairs.
6.4 THE FOREGOING WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY.
6.5 EXCEPT AS EXPRESSLY PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPAIR CARE, ITS LICENSORS, SUPPLIERS, AND AFFILIATES DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
No oral or written advice from Repair Care or its representatives shall create any additional warranty.

7. Intellectual Property

All intellectual property related to our Products, documentation, and branding is owned by Repair Care or its licensors.
You may not copy, modify, distribute, or use our trademarks, logos, or designs without written consent.

8. Termination and Suspension

You may not terminate an order for convenience.
We may cancel or suspend your order if:
(a) it violates these Terms;
(b) payment is not received on time;
(c) fraud is suspected;
(d) required by law; or
(e) the Product is out of stock.

If you believe we have breached these Terms, you must notify us in writing. We will not be liable for damages if we cure the breach within thirty (30) days of receiving your notice. If we fail to cure, your sole remedy is to return the affected Products for a refund.

9. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, cyber incidents, and supplier failures. We will notify you and take reasonable steps to minimize the impact.

10. Limitation of Liability

IN NO EVENT SHALL REPAIR CARE, ITS AFFILIATES OR LICENSORS BE LIABLE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, WARRANTY, TORT, OR OTHERWISE), FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

OUR MAXIMUM AGGREGATE LIABILITY, AND YOUR SOLE REMEDY, SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY YOU FOR THE PRODUCTS THAT GAVE RISE TO THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless Repair Care, its affiliates, officers, directors, employees, and agents from any claims, liabilities, losses, damages, or expenses (including reasonable attorney’s fees) arising out of:
(a) your resale of Products to consumers or non-professionals; or
(b) your violation of applicable law or these Terms.

12. Personal Data and Privacy

Our Privacy Policy governs how we collect and process personal data related to your order and use of our website.
By ordering, you consent to our processing of personal data in accordance with that policy.

13. Entire Agreement

These Terms and any confirmed order constitute the entire agreement between you and Repair Care concerning your purchase and supersede all prior communications, proposals, or terms.

14. Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be severed, and the remainder shall remain in full force.

15. No Waiver

Failure to exercise any right or remedy shall not constitute a waiver of that right or remedy.
A waiver of one breach does not constitute a waiver of any subsequent breach.

16. Governing Law and Arbitration

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles.
Any dispute or claim shall be finally settled by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA) before a single arbitrator in New York, New York.
The arbitration language shall be English.
Any arbitration award may be entered and enforced in any court of competent jurisdiction.
ANY CAUSE OF ACTION AGAINST REPAIR CARE, WHETHER IN CONTRACT, TORT OR OTHERWISE, MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES OR IT IS PERMANENTLY BARRED.